Privacy Policy

Information Needed for Using Stayverz:

• Contact & Profile: This includes your basic details like name, phone number, address, email, and profile picture. The specific information may vary depending on the features you use.
  
• Verification: In some cases, we might request a government ID image or a selfie to verify your identity. This helps ensure the safety and security of everyone on Stayverz.
  
• Payment Details: Payment information like card/bank details are necessary to complete bookings. If someone else is booking for you, they'll need to provide their payment information with your consent.
  

Information You Choose to Share:

• Additional Profile Details: You can choose to add information like gender, preferred languages, and even a personal description to enhance your Stayverz profile.
  
• Information About Others: If you're booking for someone or traveling with a companion, you might need to share their payment details or contact information. Remember, you'll need their permission to provide this information.
  
• Biometric Information: With your consent and where allowed by law, facial recognition data might be derived from submitted photos and ID documents for verification purposes.
  

Information Collected Automatically:

• Geolocation: We may collect precise or approximate location information based on your IP address, device GPS, or what you choose to share with us. This helps personalize your experience.
  
• Usage Information: Stayverz tracks your activity on the platform, including searches, bookings, access times, viewed pages, and actions taken. This helps us improve the platform and understand user behavior.
  
• Device Information: Details like your device's IP address, hardware/software information, unique identifiers, and crash data are collected to maintain platform functionality.
  
• Payment Transaction Information: This includes details about the payment method used, date/time of transaction, amount paid, and billing information.
  

Information from Third-Party Sources:

• Background Checks: With your consent and where allowed by law, Stayverz may obtain background checks (criminal records, sex offender registry) for some users to ensure platform safety.
  
• Enterprise Products: Organizations using Stayverz's enterprise products might submit user information to facilitate account management and invitations.
  
• Complaints: If a user submits a complaint about you, we might receive details related to the issue to investigate and address it appropriately.
  
• Financial Institutions: Banks might share details like your account number and balance if you use them for payments on Stayverz.
  

We understand that privacy is important. By providing this detailed breakdown, we aim to be transparent about the information we collect and how it's used.

Unveiling How Stayverz Uses Your Information:

Using Your Information for Stayverz Functionality:

• Platform Access & Transactions: This includes enabling you to access Stayverz, make and receive payments for bookings, and communicate with other users.
  
• Fulfilling Requests & Improvements: We use your information to process requests, conduct analysis for debugging and research, and develop improvements for Stayverz products and services.
  
• Customer Support & Communication: Stayverz utilizes your information to provide customer service training, send important updates, security alerts, and account notifications.
  
• Personalizing Your Experience: Stayverz tailors your experience based on your interactions with the platform, search and booking history, profile details, and preferences. This allows for a more convenient and relevant user journey.
  

Ensuring Safety and Security on Stayverz:

• Combating Discrimination: Stayverz upholds its Nondiscrimination Policy by using your information to identify and address potential discriminatory behavior.
  
• Fraud & Security Measures: We use your information to detect, prevent, assess, and address potential fraud and security risks to safeguard the platform and community. This includes verifying user-provided information, and complying with legal requirements.
  
• Protecting Health & Wellbeing: Stayverz prioritizes the safety of its users. Your information might be used to protect the health and well-being of guests, hosts, their employees, and the general public.
  
• Dispute Resolution & Policy Enforcement: Your information helps resolve disputes between users and enforce Stayverz agreements with third parties and its Terms of Service, including the Nondiscrimination Policy.
  
• Responding to Legal Issues: Stayverz may use your information to comply with legal requests, prevent harm, and protect its rights.
  
• Automated Risk Assessment: In specific situations, Stayverz utilizes automated processes to analyze your account activity and information from external sources. If these processes detect a potential safety or security risk, your access to the platform might be restricted or suspended. You can challenge these decisions by contacting Stayverz.
  

Marketing & Advertising:

• Promotional Messages & Content: Stayverz may use your information to send you relevant promotional messages, marketing materials, and other information.
  
• Tailored Advertising: We personalize, measure, and improve advertisements displayed on advertising platforms based on your information.
  
• Referral Programs & Engagement: Stayverz might use your information to manage referral programs, reward systems, surveys, and promotional activities.
  
• Event Invitations: You might receive invitations to events and relevant opportunities based on your interests.
  

Communication Analysis & Sharing:

• Communication Security & Risk Management: Stayverz may review, scan, or analyze your communications on the platform for various purposes outlined in this policy, including fraud prevention, security investigations, legal compliance, product development, research, and customer support. This helps maintain a safe and secure platform environment.
  
  • Identifying Illegal Content: In some cases, Stayverz analyzes uploaded images to identify and report illegal or inappropriate activities.
  • Communication Improvement: Occasionally, communications might be reviewed to improve the functionality of automated tools used for analysis.
• Sharing Your Communications: Stayverz may share your communications as outlined in the "Sharing and Disclosure" section of this privacy policy.
  

Payment Services:

• Payment Processing & Security: Your information is used to enable or authorize third-party payment services. This includes detecting and preventing fraud, money laundering, and security incidents, complying with legal requirements, and enforcing payment terms and policies. We strive to be transparent about how your information is used. This breakdown clarifies the various purposes behind our data collection practices.